Your vehicle records, photos and inventory feeds are yours. We use them only to run Recon and Pulse for your dealership. We don't sell them, and we don't share them except with the service providers listed below. You can export your data at any time, and you can delete your account (and the data with it) whenever you want — see account deletion. Payments are handled by Stripe: card details go straight to Stripe, and we never see or store your full card number.
We collect information you provide when creating an account (name, email, dealership information), data you input into the Service (vehicle records, tasks, notes, images), and usage data (how you interact with the Service, browser type, IP address). We also collect data from integrated DMS systems when you configure those connections.
We use your information to provide and improve the Service, send transactional communications (account alerts, daily digests, stall notifications), provide customer support, and analyze usage patterns to improve the product. We may use aggregated, anonymized data for analytics and benchmarking.
We do not sell your personal information or dealership data to third parties. We may share data with: service providers who help us operate the Service (hosting, email delivery), NHTSA for recall lookups (VINs only), and law enforcement when required by law.
We use industry-standard security measures including TLS/SSL encryption in transit, encrypted databases at rest, secure cloud hosting with regular backups, and role-based access controls. While no system is 100% secure, we take reasonable measures to protect your data.
We retain your data for as long as your account is active. Upon account deletion, we will delete your data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).
When you connect third-party services (DMS, SFTP), data flows between those services and Lotly Auto. We are not responsible for the privacy practices of third-party services. Please review their privacy policies independently.
We use essential cookies to maintain your session and remember your preferences. We may use analytics tools to understand how users interact with the Service. You can control cookie settings through your browser.
You have the right to access, correct, or delete your personal information. You can export your data from the Service at any time. To exercise these rights, contact us at [email protected].
The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.
For questions about this Privacy Policy or your data, contact us at [email protected].
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