Account deletion

You can request deletion of your Lotly Auto account and the personal data associated with it at any time.

How to request deletion

Send an email from the email address on your account to [email protected]. Sending from the account email helps us verify the request. Please include:

• Subject line: Account Deletion Request
• Account email (the email you use to sign in)
• Dealership name associated with the account

Email [email protected]

What gets deleted

Once we verify your request, we will delete or irreversibly anonymize the personal data associated with your account, including:

• Your user profile (name, email, phone number, profile photo)
• Sign-in credentials and authentication tokens
• Account preferences, notifications, and in-app activity tied to your user
• Content you uploaded that is personally identifiable to you, where it is not required for the records described below

What we may retain

We may retain a limited subset of information after deletion when we are required or permitted to do so. This typically includes:

• Legal and tax records — invoices, billing history, and other records we are required to keep to comply with applicable law.
• Security and fraud-prevention logs — audit logs and abuse-prevention records needed to protect Lotly Auto, our customers, and other users.
• Business records — anonymized or aggregated data, dealership-level vehicle and operational records owned by the dealership, and content tied to a separate dealership account that is not solely your personal data.

These retained records are kept only for as long as needed for the purposes above, after which they are deleted or further anonymized.

What to expect

We review deletion requests after we verify the request came from the account holder. You will receive an email confirmation once the deletion is complete. If we need additional information to verify your identity or to clarify the scope of the request, we will reply to the email address you wrote from.

More information

For more on how we handle personal data, see our Privacy Policy. For other questions, visit Support.